Frequently Asked Questions

First, browse our floors and get inspired by beautiful homes from coast to coast featured on the site. You can easily place an order for free small samples of any floor that catches your eye. Next, narrow down your choices and order large samples to see more of the floor’s character. When you’re ready, simply order your new floors directly from our website. We ship across the US and Canada*. Break in your fresh floors with a sock dance party (optional, but recommended).

Want to learn more? Our blog is full of useful tips! Start with our most popular posts here.

*See our Shipping section below for more information on shipments to Alaska, Hawaii, Puerto Rico, and Canada.

Our website is our showroom! Check out our Families page to compare floor specs side-by-side and get recommendations for similar floors as you browse. Our small samples are free, and our large samples – which, at 2x3’, are larger than what you’d find in a typical showroom – are just $25. Prefer a more personal way of shopping? Chat with our team at 1-844-MY-STUGA or email us at hej@stuga.com.

Still want to see our installed floors in person? Find them in the wild at any of these locations.

Semihandmade Showroom (Drift)

421 S. Myrtle Ave

Monrovia, CA 91016

FORM Design Center (Moonlight)

200 Lexington Ave, Suite 429

New York, NY 10016

Goop Marin (Greta)

2215 Larkspur Landing Cir., Unit 25A

Larkspur, CA 94939

Hygge Life (Fika, Sisu, Pepper)

41149 US Hwy 6

Avon, CO 81620

Yes! Learn more and apply here.

For our most up-to-date Return Policy, click here.

Absolutely! You can still checkout as usual through our site when a floor is backordered. Once it comes back in stock, we’ll ship it to you in 9-12 business days. 

Yes! We know that you have a lot to manage when renovating or building a home. To make things a little easier (and allow you to lock in inventory and pricing), we offer free held orders.

At checkout, you will see the option below to choose a date. Simply pick your ideal ship date using this feature, OR reply to your order confirmation within 2 hours and let us know your ideal ship date to request a hold.

We’ll keep your order in our warehouse until you are ready to receive it. Learn more about held orders here.

We accept all major credit cards as well as Shop Pay, Google Pay, PayPal, and Venmo. We also accept payment by check or wire transfer (get in touch with our team at hej@stuga.com for details).

We offer a 1% discount on all flooring orders paid by wire transfer. This seemingly small discount can add up to serious savings. Bonus: every percentage point taken off your order overall will lower your total sales taxes, too.

Sometimes this can happen, but don’t worry! Often, banks can offer temporary credit limit increases for large purchases. Contact your bank to find out if this option is available to you. If you’re still having trouble, get in touch with us at hej@stuga.com or 1-844-MY-STUGA to split your order into multiple payments.

Yes! Get in touch with us at hej@stuga.com or 1-844-MY-STUGA to split your order into multiple payments.

Yes, full payment is required at the time you place your order.

Samples arrive within 3-5 days. Flooring and underlayment orders arrive within 9-12 business days.

On flooring orders, the freight carrier will call you a few days prior to set up a delivery day and time. Tracking numbers on all flooring orders reflect the date at which your flooring arrives at the local freight carriers terminal, not your home. Expect another 1-3 business days for it to be delivered to your home.

When/if a floor is sold out in the US, average lead times from Europe are 7-9 weeks. 

Our floors will arrive in our suppliers’ packaging, so don't be surprised when you see a different name on the box. Their packaging technology allows the floors to be installed as soon as they arrive, no acclimation necessary. Opening up the cartons will not damage the planks, but it's advisable to leave them in the cartons until installation begins.  

The cartons are packed & palletized and shipped LTL (private freight carrier Less-Than-a-Truckload). The freight company will call you to schedule a weekday delivery appointment, which is typically a 4-hour window. When your order arrives, it will be delivered curbside. Fairly often the driver can get the pallet off of the truck and wheel it into a garage. If there is a large lip in the garage or other obstacles between the curb and your home, the pallet will need to be unloaded by hand. Please plan accordingly. It's highly recommended to have a few people there in the event your flooring needs to be carried inside. Each box can weigh between 35-45 lbs so it does require a lot of work if many boxes are ordered. 

If all of this sounds like a lot, we recommend using the app TaskRabbit to hire a local person to unload the flooring for you. It costs anywhere from $40-70/hour. Unloading typically takes about an hour. Just be sure that the person you hire is there when the truck arrives.  

Yes, we ship to Alaska and Hawaii. However, additional shipping fees apply. Please contact us for a custom quote when shipping to these states or any countries outside of the United States.

Yes, we do ship to Canada. A Customs Broker is necessary to clear your  purchase into Canada. We recommend using Pacific Customs Brokers. We have negotiated a brokerage rate of $150.00 with Pacific Customs Broker for the Customs filing. You will need to contact the Client Service Team directly for an estimate of duties and taxes that may be applicable, as they vary from Province to Province. They can be reached at 888-538-1566.

Yes, for full warranty coverage specifically against the possibility of moisture damaging your floor from below, our approved underlayments are required (with the exception of glue down installations). Our Floating Underlayment is approved for floating installation only while our Nature All-In-One Underlayment is approved for both floating or staple down installations. For glue down installations, using a glue with a built-in moisture barrier is an acceptable alternative to underlayment. 

Yes, in addition to being floated, most of our floors can be stapled and/or glued down. The exceptions are the Rebels (Giddy Up, High Five, Cartwheel, Kickflip, Hang Ten, & Half Pipe), Zig Zag, Popup, and All Aboard, which can only be floated or glued. Sisu, Old Town, and Archipelago can only be glued down.

No. Our material comes packaged in plastic at a specific moisture content so you can just open up the cartons and begin installing right away. If you wish to wait a few days or weeks to install after the flooring has arrived, simply leave the flooring in its package. 

Yes! You can DIY, hire a local flooring contractor or even have your GC handle installation without jeopardizing your warranty. We have a select group of preferred installers around the US that we know and trust. You can find a list with their contact info here.If we don't have a preferred installer in your area, don't worry. You can find talented installers via the NWFA's directory.

Absolutely! Radiant heat is very common in Scandinavia and our floors have been lived on over radiant heat systems for years.  

All of our floors work beautifully in half baths, but installing them in a full bathroom isn't recommended (except for our Rebels, which can be installed in full baths). Like nearly any wood floor, allowing heavy amounts of water from a shower or tub to sit on the floor for long periods of time can cause the planks to swell.

Absolutely! For oiled floors, we recommend re-oiling every year in a kitchen to ensure they're protected from stains from above.

Yes! Unlike other wood floors, ours perform wonderfully in a basement. Floating the floor over one of our underlayments ensures the floor is protected from moisture below and will perform incredibly for years to come. Our locking system makes floating installations incredibly easy.

You don't need to worry about dye lots or batches when it comes to our floors. The floors will naturally vary in color and character from box to box, as every tree is different. Some floors have more variation than others. If you install a floor in phases months/years apart, you may find that the older floor has deepened in color. This is a natural process called patina. Think of it as a tan line - the new floor will catch up to the older floor over time, evening out the color.

Not at this time. Many of our customers choose solid wood vents and stain them to match their flooring, or go with a cleaner look using a brand like Fittes.

You can take a sample of flooring to a local hardware store to pick up the best match. If you don’t need much filler, you can also sand off a bit of the top layer on a scrap piece of flooring, and mix the sawdust with a few drops of wood glue. This will give you a perfect match to your floor.

Stuga customers have installed our floors anywhere from humid Hawaii to arid environments at elevations of 8000 feet and above. Like most wood flooring companies, we recommend a range of 30%-65% indoor relative humidity to ensure our floors will perform wonderfully.

Wood either takes on or gives off moisture. In dry areas, it's important to maintain consistent relative humidity indoors as much as possible to keep the floors from drying out and shrinking or cracking. In humid areas, maintaining consistent relative humidity will help avoid swelling and expansion.

If your indoor relative humidity is lower than 30%, a whole-home humidifier is a great solution that creates a much healthier environment for you and your family as well. Likewise, if your relative humidity exceeds 65%, consider a whole-home dehumidifier.

In normal family conditions, our floors will perform wonderfully. On the other hand, if you throw the ball in your house with your 100lb German Shepherd then you will see scratches. We advise clients with heavy wear and tear households to choose rustic floors since they hide scratches better. Our Rebels are another great option for busy households, since they are waterproof, scratch-resistant, and dent-resistant. Light floors do show more dirt than dark floors so be aware of that when deciding on your floor. Our oiled floors can be re-oiled and refurbished, which helps them age well. Our acrylic urethane finishes can easily be recoated since they are solvent-free, another wonderful benefit.

Yes, nearly all of our floors can be sanded twice, with the exception of the Rebels and Zig Zag. Keep in mind this is something that is rarely done unless you wish to change the color of your floor. Our floors can be recoated or re-oiled if you're looking to remove scratches.

Our clients like our oiled floors because the detailed texture of the wood can be experienced in a closer way than traditional top-coat finishes. You can really "feel" the wood. Furthermore, they can be renovated if the floor is looking dirty or needs refreshing.

These floors do require an initial application of oil immediately after installation and once a year in high traffic areas like a kitchen or entry. Once applied, the oil typically takes about 12 hours to dry and a total of 24 hrs to fully cure. You can walk on the floor once the oil has dried. Applying the oil annually ensures the floor is protected from wear and tear since weekly or monthly cleaning can break the oil down.  

Oiled floors can stain here or there, but we think these signs of life make a floor that much more beautiful. To address stains, we recommend using a stain remover formulated specifically for oiled floors, such as this one by Woca.